Privacy Policy for ProCleaners Ltd
Effective Date: 11 November 2023
At ProCleaners Ltd, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and, where applicable, share your data when you use our website procleaners.ltd and our services.
1. Information We Collect
When you book our cleaning services or contact us via our website, we may collect the following personal information:
- Contact information: name, email address, phone number, and postal address.
- Booking details: service type, date and time of service, property details (e.g., number of rooms), and payment information (processed securely via our payment provider).
- Technical data: IP address, browser type, device information, and website usage data through analytics tools.
We collect this information only for the purpose of providing our services, processing payments, and improving your experience on our site.
2. How We Use Your Information
Your personal information may be used to:
- Confirm and manage your bookings.
- Communicate with you regarding your service requests, updates, or changes.
- Process payments securely and issue invoices or receipts.
- Improve our website, services, and customer experience.
- Comply with legal obligations, such as tax or accounting requirements.
We will never sell your personal data to third parties.
3. Sharing Your Information
We may share your information in the following limited cases:
- With trusted service providers: e.g., payment processors, email providers, or analytics platforms, strictly to help us deliver our services.
- For legal compliance: if required by law, court order, or government authority.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner under the same privacy obligations.
All third parties are required to handle your information securely and only for the purposes described.
4. Data Retention
We retain your personal information only as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. Once no longer needed, we securely delete or anonymize your data.
5. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict the processing of your data.
- Withdraw consent for data processing where consent was given.
To exercise these rights, please contact us at:
Email: procleanersldn@gmail.com
6. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
7. Cookies and Tracking
Our website uses cookies and analytics tools to improve user experience. You can manage cookie preferences via your browser settings.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date changed. Please review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how your data is used, please contact us:
ProCleaners Ltd
Email: procleanersldn@gmail.com